Shipping Policy

1. Introduction

This Shipping Policy explains how orders placed through caveandpatio.com are processed and delivered.

Cave and Patio is the customer-facing store name and brand of Cave and Patio LLC, a business operating in the United States. In this Shipping Policy, references to "Cave and Patio," "Company," "we," "us," or "our" mean Cave and Patio LLC, which owns, manages, controls, and operates this website and is the merchant responsible for fulfilling orders placed through it.

• Service name: Standard Shipping
• Shipping cost: Free Standard Shipping on eligible orders
• Delivery time: 3 to 9 business days total
• Destination: Continental United States
• Coverage: All eligible products unless a product page, checkout page, or direct written communication states otherwise

2. Shipping Destinations

Continental United States

• We currently ship to eligible addresses within the continental United States.
• We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or other U.S. territories unless expressly stated otherwise.
• We do not ship to P.O. boxes or APO/FPO addresses that cannot accept carrier delivery.

Future Expansion

If we expand our shipping coverage in the future, this Shipping Policy will be updated accordingly.

3. Shipping Costs

We offer free standard shipping on eligible orders shipped within our standard service area.

Any exceptions, special handling requirements, remote-area limitations, or product-specific shipping conditions will be disclosed on the applicable product page, at checkout, or in direct written communication where applicable.

Applicable taxes may still be charged at checkout where required by law.

4. Order Handling and Delivery Time

Total delivery time is generally 3 to 9 business days from the date the order is placed. This estimated time includes order handling, processing, and carrier transit time. Business days are Monday through Friday, excluding holidays.

If a particular item requires additional time due to product size, manufacturer processing, freight scheduling, customization, or carrier limitations, that timing will control where disclosed on the product page or communicated to you directly.

5. Shipping Methods and Carriers

Orders are shipped through national, regional, parcel, freight, or specialty carriers depending on the product size, shipping destination, and delivery requirements. We may use UPS, FedEx, USPS, freight carriers, white-glove carriers, or similar providers as appropriate.

Shipment Tracking

Tracking information is provided when available. If tracking is available for your shipment, you will receive shipment confirmation and tracking details by email after the order has shipped.

Insurance

Some shipments may include carrier or freight protection based on the shipment type and carrier used. Coverage, if any, is subject to the carrier's terms and claims procedures.

6. Order Tracking

After your order ships, you may receive an email containing shipment confirmation information and any available tracking details. Tracking availability may vary depending on the carrier and the type of product ordered.

7. Delivery Issues

Delayed or Lost Packages

If your order has not arrived within the expected delivery window, please contact us at support@caveandpatio.com or call 1-979-553-6869.

Marked Delivered but Not Received

• Confirm that the shipping address entered at checkout was correct.
• Check with neighbors, building management, front desk staff, or anyone at the delivery location.
• Contact us so we can assist in reviewing the shipment status with the carrier.

Damaged Packages

• Photograph the packaging, labels, and item immediately upon delivery.
• Contact us within 48 hours of delivery at support@caveandpatio.com.
• Include your order number and clear photos of the issue.

We will review the claim and determine whether a replacement, parts shipment, exchange, refund, or return authorization is appropriate under our Return and Refund Policy.

8. Missing Items

If an item appears to be missing from your order, contact us within 7 days of delivery and include your order number and the item details. We will investigate and determine the appropriate resolution.

9. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

• Return window: 30 days from delivery for eligible returns
• Damage/defect reporting: Damaged, defective, or incorrect items must be reported within 48 hours of delivery
• Return shipping: The customer is responsible for arranging and paying return shipping for all approved returns
• Return labels: Cave and Patio LLC does not provide prepaid return labels and is not responsible for return shipping label costs
• Refund timing: Approved refunds are generally issued within 7 business days after return inspection and approval, where a return is required

10. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delivery issues, delays, losses, or additional costs caused by incomplete, incorrect, undeliverable, or refused addresses provided by the customer.

If a package is returned due to an address issue, failed delivery, refusal, or inability to deliver, we may contact you regarding reshipment options. Any reshipment costs may be the customer's responsibility.

11. Contact

If you have questions regarding shipping, delivery, or an order issue, please contact us:

• Legal Business: Cave and Patio LLC, doing business as Cave and Patio
• EIN: 41-4188818
• Email: support@caveandpatio.com
• Phone: 1-979-553-6869
• Address: Cave and Patio LLC, 13231 Champion Forest Dr, Suite 402, Houston, TX 77069, United States
• Service hours: Monday to Friday, 9 AM to 5 PM CST

12. Changes to This Policy

Cave and Patio LLC may update or revise this Shipping Policy from time to time. Any changes become effective when posted on this page with the updated effective date.