Return and Refund Policy

1. Overview

This Return and Refund Policy explains how returns, replacements, exchanges, and refunds are handled for purchases made through caveandpatio.com.

Cave and Patio is the customer-facing store name and online retail brand of Cave and Patio LLC, a company operating in the United States. In these terms, references to "Cave and Patio," "Company," "we," "us," or "our" mean Cave and Patio LLC, which owns, manages, and operates this website and is the merchant responsible for orders placed through it.

Summary

• Region: United States
• Return window: 30 days from delivery
• Damage/defect reporting window: Damaged, defective, or incorrect items must be reported within 48 hours of delivery
• Return eligibility: We may accept returns for damaged, defective, incorrect, and certain non-defective items if they meet the conditions below
• Return shipping: The customer is responsible for arranging and paying for return shipping for all approved returns. We do not provide prepaid return labels.
• Restocking fee: 25% of the product price for approved non-defective returns

2. Contact Information

To request a return, report damage, or ask about an exchange or refund, contact our customer support team:

• Legal Business: Cave and Patio LLC, doing business as Cave and Patio
• EIN: 41-4188818
• Email: support@caveandpatio.com
• Phone: 1-979-553-6869
• Address: Cave and Patio LLC, 13231 Champion Forest Dr, Suite 402, Houston, TX 77069, United States

Hours: Monday to Friday, 9 AM to 5 PM CST

3. Eligibility for Returns

Returns may be accepted only when all applicable conditions below are met:

• The item arrived damaged, defective, or incorrect, and the issue is reported within 48 hours of delivery
• The customer requests a return of a non-defective item within 30 days of delivery
• The item is unused, uninstalled, and returned with original packaging, manuals, parts, and accessories
• The return request is reviewed and approved by Cave and Patio LLC before the item is sent back

Items must be in new, resalable condition. Used, installed, altered, or damaged items are not eligible for return unless they were defective or damaged on arrival and reported within the required timeframe.

4. Reporting Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide:

• Your order number
• Photos clearly showing the item and any visible damage or issue, including packaging when applicable
• A brief written description of the problem

After review, Cave and Patio LLC may, at its discretion, offer replacement parts, an exchange, a refund, or authorize a return if needed.

5. Return Shipping and Fees

A) Customer Responsibility for Return Shipping

• For all approved returns, the customer is responsible for arranging and paying the cost of return shipping.
• Cave and Patio LLC does not provide prepaid return labels and is not responsible for issuing or covering return label costs.
• Returns should be shipped using a trackable shipping method.
• The customer remains responsible for the item until it is received and inspected at the authorized return destination.

B) Non-Defective Returns

• Approved non-defective returns are subject to a 25% restocking fee based on the product price.
• The restocking fee will be deducted from the total refund.

Non-refundable charges: Any expedited shipping charges, special handling fees, white-glove delivery fees, installation fees, or similar service charges are non-refundable unless otherwise required by law.

6. Refunds and Replacements

• After an approved return is received and inspected, we will determine whether a refund, exchange, replacement, or partial refund applies.
• Approved refunds are issued to the original payment method within 7 business days after inspection and approval.
• If appropriate, we may offer a replacement item or replacement parts instead of a refund.
• If a returned item does not meet the conditions of this policy, the refund may be denied or adjusted.

7. Exchanges

We may accept exchanges for eligible items that meet the return conditions in this policy. If an exchange is approved and a return shipment is required, the customer is responsible for the return shipping cost. Replacement items are shipped after the returned item is received and approved, unless we decide otherwise in writing.

8. Non-Returnable Items

We do not accept returns for:

• Claims reported after 48 hours of delivery for damaged, defective, or incorrect items
• Items damaged due to misuse, improper installation, negligence, abuse, or normal wear and tear
• Items returned without prior authorization
• Personalized, custom-made, made-to-order, or special-order goods, unless defective on arrival
• Perishable goods
• Gift cards and downloadable digital items
• Sanitary or intimate-use goods where return is not appropriate unless sealed and unused

9. Cancellations

• Orders may be canceled before shipment for a full refund.
• Once an order has shipped, it cannot be canceled and must follow the return process outlined in this policy.

10. Legal Rights

This policy is intended to operate in accordance with applicable U.S. consumer protection laws. Nothing in this policy is intended to limit any non-waivable rights you may have under applicable law.

11. Changes to This Policy

Cave and Patio LLC may update or revise this Return and Refund Policy from time to time. Any changes become effective when posted on this page with the updated effective date.