Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, disclosed, stored, and otherwise processed when you access or use caveandpatio.com and any related services offered through the website.

Cave and Patio is the customer-facing store name and brand of Cave and Patio LLC, a business operating in the United States. In this Privacy Policy, references to "Cave and Patio," "Company," "we," "us," or "our" mean Cave and Patio LLC, which owns, manages, controls, and operates this website and is responsible for the collection and processing of personal information as described in this Privacy Policy.

This Privacy Policy applies to our website, its associated subdomains, and any interactions you have with us in connection with browsing, contacting support, placing orders, or otherwise using our services (collectively, the "Service"). By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

• Cookie: A small piece of data generated by a website and stored by your web browser. Cookies help identify your browser, remember preferences, support analytics, and improve site functionality.
• Company: When this Privacy Policy refers to "Company," "we," "us," or "our," it means Cave and Patio LLC, doing business as Cave and Patio, operating in the United States and responsible for your information under this Privacy Policy.
• Country: The country in which Cave and Patio LLC operates, which is the United States.
• Customer: Any person who visits, interacts with, places an order through, or otherwise uses the Service.
• Device: Any internet-connected device such as a phone, tablet, laptop, desktop computer, or other device that can be used to access caveandpatio.com.
• IP Address: A numerical label assigned to a device connected to the Internet that may be used to help identify approximate location and usage information.
• Personnel: Individuals employed by or contracted by Cave and Patio LLC to provide services on its behalf.
• Personal Data: Information that identifies, relates to, describes, or could reasonably be linked to an identified or identifiable individual.
• Service: The website, store, and related services provided through Cave and Patio.
• Third-Party Service: Vendors, service providers, analytics providers, payment processors, technology providers, advertising platforms, shipping providers, and other third parties that support our business operations.
• Website: The Cave and Patio online store located at caveandpatio.com.
• You: Any person who visits, accesses, or uses our Service.

3. Information We Collect

We may collect information from you when you:

• Visit our website
• Create an account
• Place an order
• Subscribe to marketing communications or newsletters, if offered
• Contact customer support
• Complete a contact form, quote request, survey, or other form on our website

Personal Information We May Collect

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details, purchase history, and transaction information
• Any information you voluntarily provide in communications with us

Automatically Collected Information

• IP address
• Browser type, device type, and operating system
• Pages viewed, links clicked, and actions taken on our site
• Referral URLs and approximate location information
• Cookies, pixels, tags, session data, and similar tracking technologies

4. How We Use the Information We Collect

We may use the information we collect for legitimate business and commercial purposes, including to:

• Process and fulfill orders: including payment processing, order confirmation, shipping coordination, delivery updates, returns, exchanges, refunds, and customer support
• Communicate with you: about your account, orders, inquiries, support requests, service updates, or policy changes
• Improve our website and services: including analytics, website administration, testing, quality control, troubleshooting, and user experience optimization
• Prevent fraud and enhance security: including identity verification, transaction review, risk monitoring, and abuse prevention
• Send marketing communications: where permitted by law and in accordance with your communication preferences; you may opt out at any time
• Comply with legal obligations: including tax, accounting, regulatory, legal, and recordkeeping requirements
• Protect our business and rights: including enforcing our Terms of Service and other policies

5. Information from Third Parties

We may receive information about you from third parties as necessary to operate our business and provide our services. These sources may include:

• Payment processors, to confirm payment status and assist with fraud screening
• Shipping, delivery, and logistics partners, to provide tracking and delivery updates
• Analytics providers, to help us understand website traffic and performance
• Advertising or marketing platforms, to measure campaign performance and conversions
• Technology and fraud prevention providers, to support account security and transaction safety

6. Sharing Your Information

We may disclose personal information in the following circumstances:

• Service providers: trusted third parties who assist us with website hosting, payment processing, shipping, analytics, email delivery, fraud detection, customer support, and related business operations
• Business transfers: in connection with a merger, acquisition, financing, restructuring, asset sale, or other business transaction involving all or part of our business
• Legal requirements: where disclosure is required or permitted by applicable law, legal process, subpoena, court order, or governmental request
• Protection of rights: where disclosure is reasonably necessary to enforce our agreements, protect our rights, investigate suspected fraud, or protect the rights, property, or safety of Cave and Patio LLC, our customers, or others

We do not sell your personal information.

7. Cookies and Similar Technologies

We use cookies and similar technologies to support site functionality, remember user preferences, analyze traffic, improve performance, and understand how visitors interact with our Service.

• Cookies: small files that may include an anonymous unique identifier and are stored on your device
• Use of cookies: to enhance your browsing experience, keep certain settings active, measure performance, and improve website functionality
• Managing cookies: most browsers allow you to reject cookies or alert you when cookies are being used, although disabling cookies may affect certain features of the Service

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, or alteration. These measures may include:

• Secure transmission: use of SSL/TLS encryption where supported
• Access controls: limiting access to authorized personnel and service providers with a legitimate need to know
• Payment handling: payment information is processed by authorized payment providers and is not stored directly on our servers except as necessary for transaction records

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, completing transactions, maintaining records, resolving disputes, enforcing agreements, and complying with legal, accounting, tax, and regulatory obligations.

10. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including rights of access, correction, deletion, restriction, portability, or objection to certain processing activities. To make a request regarding your information, contact us at support@caveandpatio.com. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

12. International Data Transfers

If you access our Service from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using the Service, you acknowledge that your information may be transferred to countries that may have different data protection rules than your jurisdiction.

13. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned, controlled, or operated by Cave and Patio LLC. We are not responsible for the privacy practices, content, or policies of third-party sites, and we encourage you to review their privacy policies separately.

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Any changes will become effective when posted on this page with an updated effective date. Your continued use of the Service after such updates are posted constitutes your acknowledgment of the revised Privacy Policy.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:

• Legal Business: Cave and Patio LLC, doing business as Cave and Patio
• EIN: 41-4188818
• Email: support@caveandpatio.com
• Phone: 1-979-553-6869
• Address: 13231 Champion Forest Dr, Suite 402, Houston, TX 77069, United States